Privacy Policy
This policy describes how Lisa Dalesandro Therapy and Coaching uses and shares personal information.
Types Of Information We Collect
The following provides examples of the type of information that we collect from you and how we use that information, and what our interest is in using that information.
Client Registration
We collect your name, email address, phone number, and contact information when you create an account with us or schedule therapy services. We have a legitimate interest in providing therapeutic services to you and maintaining client records as required by professional standards.
Health Information
We collect health-related information, mental health history, treatment goals, and other information relevant to providing therapeutic services during our sessions and intake process. We use this information to perform our contract to provide you with therapeutic services and as required by professional ethical standards and applicable laws.
Contact Information
We collect the name, email, phone number, and contact information of our clients and emergency contacts. We have a legitimate interest in contacting our clients for appointment scheduling, treatment coordination, and emergency situations.
Cookies and Website Tracking
We use cookies and clear GIFs on our website. "Cookies" are small pieces of information that a website sends to a computer's hard drive while a website is viewed. We have a legitimate interest in making our website operate efficiently.
Email Communications
If you receive email from us, we use certain tools to capture data related to when you open our message and click on any links. We have a legitimate interest in understanding how you interact with our communications regarding appointments and treatment information.
Feedback/Support
If you provide us feedback or contact us for support we will collect your name and email address, as well as any other content that you send to us, in order to reply. We have a legitimate interest in receiving and acting upon your feedback or addressing your concerns.
Newsletter and Marketing Communications
When you sign up for our newsletter or marketing communications, we collect your email address and any preferences you indicate. We have a legitimate interest in sharing educational content, mental health resources, and information about our services.
Quizzes and Assessments
When you complete online quizzes, self-assessments, or educational tools on our website, we may collect your responses and contact information. We have a legitimate interest in providing educational resources and may use aggregate, de-identified data to improve our content. Individual quiz responses are not used for diagnostic purposes.
Blog and Social Media Interactions
When you comment on our blog posts, social media pages, or interact with our online content, we may collect your username, profile information, and the content of your interactions. We have a legitimate interest in engaging with our community and providing educational content. Please note that blog and social media interactions are public.
Appointment Scheduling
When you schedule appointments through our online system, we collect your contact information, preferred appointment times, and scheduling preferences. We have a legitimate interest in efficiently managing our practice and providing convenient scheduling options.
Payment Information
We collect your name, billing address, email address, phone number, and payment information when you pay for therapy sessions or services. We use your information to perform our contract to provide you with therapeutic services and process payments.
Insurance Information
We collect insurance information, policy numbers, and related documentation when processing insurance claims for your therapy sessions. We use this information to perform our contract to provide you with services and to comply with insurance billing requirements.
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including healthcare providers (with your consent), insurance companies, or emergency contacts.
Use And Processing Of Information
In addition to the purposes and uses described above, we use information in the following ways:
To provide therapeutic services and maintain treatment records
To schedule and confirm appointments
To process payments and insurance claims
To communicate with you about your treatment
To send newsletters, educational content, and mental health resources
To provide online quizzes and self-assessment tools for educational purposes
To create blog content and social media posts (using only aggregate, de-identified information)
To comply with professional ethical requirements and legal obligations
To respond to inquiries related to your care or administrative requests
To improve our service offerings
For internal administrative purposes and practice management
Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you schedule a therapy session, we collect your information to provide therapeutic services, but we also collect your information because we have legal and ethical obligations to maintain client records. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, professional ethical requirements, and/or our legitimate interest in conducting our practice.
Sharing Of Information
IMPORTANT: Therapeutic information is protected by therapist-client privilege and HIPAA privacy rules. We maintain strict confidentiality regarding your therapeutic relationship and treatment information.
We disclose information only in the following limited situations:
With Your Written Consent
We may share your information with other healthcare providers, family members, or others only with your explicit written authorization.
Legal Requirements
We may disclose information when required by law, such as:
Court orders or subpoenas
Reporting requirements for suspected abuse or neglect
Duty to warn situations where there is imminent danger to yourself or others
Public health requirements
Treatment Coordination
We may share information with other healthcare providers involved in your care, but only with your written consent or as permitted by law.
Business Operations
We share limited information with service providers who assist with:
Insurance billing and claims processing
Appointment scheduling systems
IT support and data security
Legal and professional consultation All such providers are bound by confidentiality agreements and HIPAA requirements.
Emergency Situations
We may share information with emergency contacts or first responders in situations where your health or safety is at immediate risk.
Your Rights and Choices
You can make the following choices regarding your personal information:
Access To Your Information
You may request access to your therapy records and personal information by contacting us. We will provide access in accordance with applicable laws and professional standards.
Corrections To Your Information
You may request corrections to your personal information. We rely on you to keep your contact and insurance information current.
Restrictions on Use
You may request restrictions on how we use or disclose your health information, though we are not required to agree to all requested restrictions.
Confidential Communications
You may request that we communicate with you in a specific way or at a specific location to maintain your privacy.
Right to File Complaints
You have the right to file complaints about our privacy practices with us or with the U.S. Department of Health and Human Services.
Marketing and Educational Content
You may opt out of newsletters and marketing communications at any time by using the unsubscribe link in emails or contacting us directly.
Quiz and Assessment Data
Information from educational quizzes and self-assessments may be used in aggregate form to improve our content and resources. Individual responses are kept confidential and are not used for diagnostic purposes or shared with third parties.
Revocation Of Consent
You may revoke previously given consent for specific uses of your information, though this may limit our ability to provide certain services.
How We Protect Personal Information
We implement appropriate security measures to protect your personal and health information, including:
Secure, encrypted storage of electronic records
Limited access to information on a need-to-know basis
Staff training on confidentiality requirements
Secure transmission of electronic communications
Physical security measures for paper records
No method of transmission or storage is completely secure. While we use reasonable efforts to protect your information, we cannot guarantee absolute security.
HIPAA Privacy Rights
As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). You have specific rights under HIPAA regarding your health information. We will provide you with a separate Notice of Privacy Practices that details your HIPAA rights.
Children's Privacy
If you are under 18, we may share information about minors with parents/guardians as permitted by law and professional ethical guidelines, while also respecting the therapeutic relationship.
Changes To This Privacy Policy
We may update our privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes and the updated policy will be posted on our website.
Contact Information
If you have any questions, comments, or complaints concerning our privacy practices, please contact us:
Lisa Dalesandro Therapy Email: lisa@dalesandro.com Phone: 310-730-1956
For HIPAA-related complaints, you may also contact: U.S. Department of Health and Human Services Office for Civil Rights
Effective Date: August 1, 2025